About Us

At BAISKA, we believe the right pair of shoes can do more than complete an outfit—it can express confidence, personality, and individual style.

BAISKA is an online fashion retailer offering contemporary footwear and selected fashion accessories for everyday wear, work, travel, social occasions, and special moments.

Our goal is to make modern and versatile styles accessible through a convenient, transparent, and reliable online shopping experience.

Our Style

Our collection is inspired by modern fashion, street style, and the constantly evolving ways people express themselves.

Our product selection may include:

  • Everyday footwear

  • Casual shoes

  • Fashion-forward styles

  • Occasion footwear

  • Seasonal styles

  • Selected fashion accessories

From everyday essentials and comfortable casual footwear to statement-making styles for special occasions, we aim to offer products that complement different outfits, preferences, and lifestyles.

Our product selection may change as new styles become available and existing products sell out.

For the most current product availability, please refer to the applicable product page.

Our Approach

At BAISKA, we focus on combining:

  • Modern design

  • Versatility

  • Comfort

  • Everyday appeal

  • Clear product information

We understand that every customer has different needs, preferences, and occasions to shop for.

For this reason, we aim to provide product information that may include:

  • Clear product images

  • Product descriptions

  • Available sizes

  • Available colors

  • Materials where provided

  • Product specifications

  • Pricing

  • Availability

Customers should review the applicable product page carefully before completing a purchase.

Size & Fit Information

Sizing and fit may vary between individual footwear styles.

Where available, product pages may include:

  • Available sizes

  • Size information

  • Product measurements

  • Fit details

  • Other relevant sizing guidance

Customers should review the specific product information before selecting a size.

If you have a sizing question before placing an order, please contact our Customer Support team.

Product Images and Colors

We aim to present product images and information as accurately as reasonably possible.

However, actual product appearance may vary slightly because of factors such as:

  • Photography

  • Lighting

  • Screen brightness

  • Device type

  • Display settings

Minor color or appearance differences may occur.

Our Commitment

We are committed to providing a clear, transparent, and dependable online shopping experience.

Our commitments include:

  • Providing clear product descriptions

  • Displaying product prices transparently

  • Showing applicable charges before payment

  • Providing available payment options during checkout

  • Maintaining clearly stated shipping information

  • Maintaining clear return and refund procedures

  • Providing order and tracking information when available

  • Protecting personal information through reasonable safeguards

  • Responding to customer questions and order-related concerns

Customers are encouraged to review our:

  • Shipping Policy

  • Return & Refund Policy

  • Privacy Policy

  • Payment Terms

  • Terms of Service

before completing a purchase.

Shopping Experience

We aim to provide customers with important information throughout the purchasing process.

This includes information regarding:

  • Products

  • Sizing

  • Pricing

  • Payment

  • Shipping

  • Tracking

  • Returns

  • Exchanges

  • Refunds

  • Customer support

The payment methods and shipping options available for a specific order will be displayed during checkout.

Shipping Information

BAISKA currently provides eligible shipping within the United States.

Our standard shipping timeline is:

Order Cut-Off: 12:00 AM Eastern Time
Processing Time: 1–3 Business Days
Transit Time: 6–9 Business Days
Estimated Total Delivery: 7–12 Business Days
Processing Days: Monday – Friday
Carrier Transit Days: Monday – Friday

Applicable shipping charges, if any, will be displayed during checkout.

If free shipping is available for a specific order, the applicable free shipping option and conditions will also be displayed during checkout.

For complete information, please review our Shipping Policy.

Returns & Exchanges

BAISKA accepts eligible returns and exchanges within:

30 Days From the Date of Delivery

Eligible returned products must meet our applicable return condition requirements.

BAISKA accepts eligible returns for both defective and non-defective products.

Approved returns must be sent by mail according to the return instructions provided by our Customer Support team.

Customers are responsible for the applicable return shipping label.

BAISKA does not charge a restocking fee for eligible approved returns.

Approved refunds are processed within:

7 Days

after the returned product has been received, inspected, and approved.

For complete eligibility requirements, please review our Return & Refund Policy.

Customer Service

Customer satisfaction is important to us.

If you need assistance with:

  • Product information

  • Sizing

  • An existing order

  • Payment

  • Shipping

  • Tracking

  • Delivery

  • Returns

  • Exchanges

  • Refunds

please contact our Customer Support team.

When contacting us regarding an existing order, please include your order number and the email address used during checkout whenever possible.

Return Address Notice

Please contact us before returning any product.

The business address listed below is not automatically the return address.

Our Customer Support team will provide the applicable return instructions and authorized return mailing information according to our Return & Refund Policy.

Do not mail returned products directly to our business address unless our team specifically confirms that it is the authorized return location.

Contact Us

If you have questions about BAISKA, our products, sizing, or an existing order, please contact us:

BAISKA

Phone:
+1 212-861-5589

Email:
info@baiska.com

Business Address:
210 E 65th St
New York, NY 10065
United States

Customers may contact us by email or phone for assistance.

We aim to respond to customer inquiries as promptly as reasonably possible during normal business days.

Thank you for choosing BAISKA. We look forward to helping you discover footwear that complements your style and the moments that matter to you.