Refund policy
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At BAISKA, we want you to be satisfied with your purchase. If an item does not meet your expectations, you may request a return or exchange in accordance with the policy below.
This Return and Refund Policy applies to eligible orders delivered within the United States.
We accept return requests within 30 days of the delivery date.
The 30-day return period begins on the date the order is marked as delivered by the shipping carrier.
Return requests submitted more than 30 days after delivery may not be accepted.
We accept returns for both:
All returned products must meet the eligibility requirements stated below.
Only products in new and unused condition are eligible for return.
To qualify for a return, the product must:
Shoes must be returned with their original shoe box.
Please do not place shipping labels, tape, or writing directly on the original shoe box. The shoe box should be placed inside an appropriate protective shipping package.
Products that show signs of wear, use, washing, alteration, damage, or missing packaging may not qualify for a refund or exchange.
To request a return, please contact us at:
Email: info@baiska.com
Please include the following information in your return request:
Our customer service team will review your request and provide the applicable return instructions and return address.
Please wait for return authorization before mailing your product.
Products returned without prior authorization may be delayed, rejected, or returned to the sender.
Returns must be sent by mail.
We do not currently accept in-person returns at our business address.
Please do not send products to our business address unless our customer service team specifically instructs you to do so. The applicable return address will be provided after your return request has been reviewed and approved.
Customers are responsible for purchasing and paying for the return shipping label.
Original shipping charges and return shipping costs are non-refundable unless otherwise required by applicable law.
We recommend using a trackable shipping service and keeping the shipping receipt and tracking information until the return has been completed.
BAISKA is not responsible for returned packages that are lost, damaged, delayed, or delivered to an unauthorized address.
BAISKA does not charge a restocking fee for eligible returns.
No restocking fee will be deducted from an approved refund.
However, the customer remains responsible for return shipping costs as described in this policy.
We accept exchanges for eligible products within 30 days of delivery.
Exchanges are subject to:
To request an exchange, contact us at info@baiska.com before returning the product.
Customers are responsible for the cost of mailing the original product back to the designated return address.
If the requested replacement product is unavailable, we may issue a refund to the original payment method instead.
Please inspect your order after delivery.
If you receive a damaged, defective, or incorrect product, contact us promptly and within the 30-day return window.
Please provide:
We will review the information and provide the appropriate return or exchange instructions.
Do not discard the product or its original packaging before your request has been reviewed.
After the returned product is delivered to the designated return location, it will be inspected to confirm that it meets the requirements of this policy.
We will notify you whether the return has been approved or rejected.
Products that do not meet the return requirements may not qualify for a refund. This may include products that are:
If your return is approved, the refund will be issued to the original payment method.
Approved refunds will be processed within 7 days after the returned product has been received, inspected, and approved.
The refund amount will generally include the eligible product purchase price.
Original shipping fees, return shipping costs, and other non-refundable charges will not be included unless otherwise required by applicable law.
After BAISKA issues a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
The exact posting time depends on your payment provider and is outside the control of BAISKA.
If more than 7 days have passed since we confirmed that your refund was issued, please:
Refunds will be returned to the original payment method used for the order whenever possible.
We cannot normally issue a refund to a different card, bank account, or payment method.
If the original payment method is no longer available, please contact your bank or payment provider for assistance.
A partial refund may be issued when appropriate, including situations where:
Any applicable refund adjustment will be explained to the customer.
Please contact us as soon as possible if you need to cancel an order.
We will attempt to accommodate cancellation requests, but cancellation cannot be guaranteed after an order has entered processing or has been shipped.
Once an order has been shipped, it must be handled according to the return process described in this policy.
Packages that are refused, unclaimed, or returned because of an incorrect or incomplete delivery address may be subject to return shipping or carrier charges.
Any applicable charges may be deducted from the refund where permitted.
Customers are responsible for providing complete and accurate shipping information during checkout.
For questions about returns, exchanges, damaged products, or refunds, please contact us:
Business Name: BAISKA
Email: info@baiska.com
Phone: +1 650-344-9257
Business Address: 2381 Zanker Rd, San Jose, CA 95131, United States
Please contact us before returning any product. Do not mail returns directly to the business address unless you have received written instructions from our customer service team.
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