Refund policy

At BAISKA, we want customers to feel confident about their purchases.

If an eligible product does not meet your expectations, you may request a return or exchange according to the conditions described below.

This policy applies to eligible orders delivered within the United States.

Return Window

We accept eligible return and exchange requests within:

30 Days From the Date of Delivery

The 30-day return period begins on the date the order is delivered.

Return or exchange requests submitted after the 30-day period may not be accepted.

Eligible Returns

BAISKA accepts eligible returns for both:

• Defective products

• Non-defective products

• Incorrect products

• Products damaged during delivery

• Products that do not fit

• Change-of-mind returns

All returned products must meet the applicable return window and product condition requirements described in this policy.

Product Condition

Returned products must be in:

New Condition Only

To qualify for a return or exchange, the product must:

• Be unworn

• Be unused

• Be unwashed

• Be unaltered

• Be in its original condition

• Include original tags when applicable

• Include original accessories or components when applicable

• Include original packaging when applicable

• Be free from stains, odors, dirt, scratches, damage, or signs of wear

Products that have been worn, washed, used, altered, or damaged after delivery may not qualify for return or exchange.

Footwear Return Requirements

Shoes must be returned in new and unused condition.

When applicable, shoes should include their original shoe box and any included accessories or packaging.

Please do not place:

• Shipping labels

• Tape

• Writing

• Stickers

directly on the original shoe box.

The original shoe box should be placed inside suitable outer shipping packaging before being returned.

A damaged, marked, or missing original shoe box may affect return eligibility where the packaging is considered part of the returned product.

Exchanges

BAISKA accepts eligible exchanges within:

30 Days From the Date of Delivery

Exchange requests may include:

• A different size

• A different color

• Another available variant

• An eligible replacement product

Products submitted for exchange must meet the same return eligibility and New Condition Only requirements described in this policy.

Exchange availability depends on current inventory.

If the requested replacement is unavailable, we may assist with another available option or an eligible refund.

How to Request a Return or Exchange

Before mailing any product back, please contact our Customer Support team.

Email:

info@baiska.com

Please provide:

• Your full name

• Order number

• Email address used during checkout

• Product you would like to return or exchange

• Reason for the request

• Photos if the product is damaged, defective, or incorrect

After your request has been reviewed, we will provide the applicable return instructions and authorized return mailing information.

Please do not mail products back before receiving return instructions.

Returns sent without following the applicable return instructions may experience delays or may not be accepted.

Return Method

Approved returns must be sent:

By Mail

We do not currently accept in-person returns at our business address.

Returned products must be mailed according to the instructions provided by our Customer Support team.

We recommend using a trackable shipping service and keeping your shipping receipt and tracking number until the return has been completed.

Return Address

Please contact BAISKA before mailing any return.

The business address listed in this policy is:

Not Automatically the Return Address

Do not mail returned products to our business address unless our Customer Support team specifically confirms that it is the authorized return location.

Returns sent to an unauthorized or incorrect address may experience delays or may not be accepted.

Return Shipping & Return Label

Customers are responsible for obtaining and paying for the applicable return shipping label for approved returns.

Return Label: Customer Responsibility

Return shipping costs are generally non-refundable.

If you received a damaged, defective, or incorrect product, please contact us before mailing the product back so we can review the issue and provide the appropriate instructions.

Customers should retain return tracking information and shipping receipts until the return has been completed.

Original Shipping Charges

Any original shipping charge actually paid by the customer is generally non-refundable unless:

• Otherwise required by applicable law

• BAISKA confirms otherwise

• The return results from an error on our part

If an order received free outbound shipping, there is no original standard shipping charge to refund.

Restocking Fee

BAISKA does not charge a restocking fee for eligible approved returns.

Restocking Fee: $0

No restocking fee will be deducted from an eligible approved refund.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is:

• Damaged

• Defective

• Incorrect

• Missing an expected component

please contact us as soon as possible and within the applicable 30-day return period.

Please provide:

• Your order number

• Description of the issue

• Clear photos of the product

• Photos of the packaging when applicable

• Photo of the shipping label when applicable

Please keep the product and original packaging while your request is being reviewed.

Our Customer Support team will review the information provided and assist with the applicable resolution.

Non-Returnable Products

Products may not qualify for return if they:

• Have been worn

• Have been washed

• Have been used

• Have been altered

• Were damaged after delivery

• Have stains, odors, dirt, or signs of wear

• Are missing required tags, packaging, accessories, or components

• No longer meet the New Condition Only requirements

• Are returned outside the 30-day return period

• Are mailed without following the applicable return instructions

Certain products specifically identified as non-returnable before purchase may also be excluded where applicable.

This does not limit any rights that may apply to defective, damaged, or incorrect products under applicable law.

Return Inspection

After your returned package arrives at the authorized return location, the product will be inspected.

The inspection may include verification of:

• Product condition

• Original tags

• Original packaging when applicable

• Included accessories or components

• Signs of wear

• Signs of washing

• Signs of use

• Alterations

• Damage

We will notify you regarding the status of your return after the review has been completed.

Refund Processing

If your return is approved, the refund will normally be issued to the:

Original Payment Method

Approved refunds will be processed within:

7 Days

The refund processing period begins after the returned product has been received, inspected, and approved.

Refund Amount

Approved refunds generally include the amount paid for the eligible returned product.

Return shipping costs are generally non-refundable.

Any original shipping charge actually paid is generally non-refundable unless otherwise required by applicable law or unless the return results from an error on our part.

BAISKA does not charge a restocking fee.

If only part of an order is returned, the refund will apply only to the eligible returned product or products.

If a promotional discount affected the purchase price, the refund will be based on the amount actually paid for the eligible returned product.

Refund Posting Time

After BAISKA submits an approved refund, your:

• Bank

• Card issuer

• Digital wallet provider

• Payment provider

may require additional time for the funds to appear in your account.

This additional posting period is controlled by the applicable financial institution or payment provider and is separate from BAISKA's refund processing time.

If you believe an approved refund has not appeared after your payment provider's normal posting period, please contact the applicable payment provider and then contact BAISKA if additional assistance is needed.

Refund Method

Approved refunds are generally issued to the original payment method used for the purchase.

We generally cannot redirect an approved refund to another:

• Credit or debit card

• Bank account

• Digital wallet

• Payment account

• Person

If the original payment method is no longer available, the procedures of the applicable payment provider may apply.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order has entered processing or shipment.

Once an order has entered processing, packing, or shipment, cancellation cannot be guaranteed.

If an order has already shipped, eligible products may be returned after delivery according to this policy.

Refused or Undeliverable Packages

Packages may be returned to the sender because of circumstances including:

• Incorrect shipping address

• Incomplete shipping address

• Refused delivery

• Failure to collect the package

• Unavailable recipient

• Multiple unsuccessful delivery attempts

Where applicable and permitted, actual return-to-sender or redelivery costs may apply.

Any applicable charges will depend on the circumstances of the shipment and applicable requirements.

Customers are responsible for providing complete and accurate shipping information during checkout.

Return Package Responsibility

Please package returned products securely to help prevent damage during transit.

Customers should retain:

• Return tracking information

• Shipping receipt

• Carrier documentation

until the return has been completed.

Customers are generally responsible for the return shipment until it reaches the authorized return location.

Contact Us

If you have questions regarding a return, exchange, refund, damaged product, or existing order, please contact us:

BAISKA

Phone:
+1 212-861-5589

Email:
info@baiska.com

Business Address:
210 E 65th St
New York, NY 10065
United States

Please contact our Customer Support team before mailing any return.

Do not mail returned products to the business address above unless our team specifically confirms that it is the authorized return location.

Thank you for choosing BAISKA.