Shipping policy

At BAISKA, we are committed to providing clear, accurate, and reliable shipping information. This Shipping Policy explains where we ship, how long order processing takes, estimated delivery times, shipping charges, tracking, and other delivery-related information.

This policy currently applies to eligible orders shipped within the United States.

Shipping Destinations

BAISKA currently ships to valid residential and business addresses within the United States.

Customers must provide a complete and accurate shipping address during checkout, including:

• Recipient’s full name
• Street address
• Apartment, suite, or unit number, if applicable
• City
• State
• ZIP code
• Contact phone number
• Email address

We currently do not ship to destinations outside the United States unless an international shipping option is specifically displayed and available during checkout.

Order Cut-Off Time

Our daily order cut-off time is:

12:00 AM Eastern Time, New York time

Orders placed after the daily cut-off time will begin processing on the following business day.

Orders placed on Saturdays, Sundays, or U.S. public holidays will begin processing on the next available business day.

Order Processing Time

Orders are normally processed within:

1–3 business days

Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

Processing time may include:

• Payment authorization
• Order verification
• Product preparation
• Quality inspection
• Packaging
• Transfer to the shipping carrier

Processing time is separate from shipping transit time.

After your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Shipping Transit Time

After an order has been processed and handed over to the shipping carrier, the estimated shipping transit time is:

6–9 business days

Transit days are counted Monday through Friday and do not normally include weekends or U.S. public holidays.

The transit period begins when the shipping carrier accepts the package, not when the order is placed.

Estimated Total Delivery Time

The estimated total delivery time is:

7–12 business days

This estimate includes:

• 1–3 business days for order processing
• 6–9 business days for shipping transit

The estimated delivery time begins after an order is successfully placed and payment has been authorized.

Business days are Monday through Friday, excluding weekends and U.S. public holidays.

Delivery Time Summary

Order cut-off time: 12:00 AM Eastern Time
Order processing time: 1–3 business days
Shipping transit time: 6–9 business days
Estimated total delivery time: 7–12 business days
Processing days: Monday through Friday
Carrier transit days: Monday through Friday
Shipping destination: United States

Shipping Charges

Applicable shipping charges will be clearly displayed during checkout before the customer submits payment.

Shipping charges may depend on:

• Delivery destination
• Order value
• Package weight
• Package dimensions
• Selected shipping method
• Available shipping promotions

Customers will have an opportunity to review the shipping fee and complete order total before placing an order.

BAISKA will not add undisclosed shipping fees after an order has been completed.

If free shipping is available for an order, the free shipping option and any applicable conditions will be displayed during checkout.

Shipping Carriers

BAISKA may use different shipping carriers or logistics providers depending on the delivery destination, product availability, package requirements, and service availability.

The carrier assigned to an order may vary.

We cannot guarantee that a specific carrier will be used unless a carrier-specific option is clearly offered during checkout.

Order Tracking

Once your order has shipped, a shipping confirmation email will be sent to the email address provided during checkout.

The email may include:

• Tracking number
• Shipping carrier
• Tracking link
• Shipment status
• Estimated delivery information

Please allow up to 48 hours after receiving the shipping confirmation for the carrier’s tracking system to display updated information.

Tracking updates are provided by the shipping carrier and may not appear immediately.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address before placing an order.

If you notice an error in your shipping address, contact us as soon as possible at info@baiska.com.

We will attempt to update the address when possible, but we cannot guarantee that changes can be made after an order has entered processing or has been shipped.

BAISKA is not responsible for delays, failed delivery, or loss caused by:

• An incorrect street address
• An incomplete address
• An incorrect ZIP code
• A missing apartment or unit number
• An incorrect recipient name
• An incorrect or unavailable contact number
• An address changed after shipment

Additional shipping or redelivery charges caused by incorrect customer-provided information may be the customer’s responsibility.

Address Changes

Shipping addresses cannot normally be changed after a package has been shipped.

Customers should not request that a carrier redirect a package without first contacting BAISKA.

Unauthorized carrier redirection may cause delays, delivery problems, or additional charges.

Delivery Delays

Estimated delivery times are provided in good faith but are not guaranteed delivery dates.

Orders may be delayed because of circumstances including:

• Severe weather
• Public holidays
• High order volume
• Carrier service interruptions
• Transportation delays
• Incorrect shipping information
• Delivery access restrictions
• Natural disasters
• Government restrictions
• Other events outside our reasonable control

If a significant delay affects your order and updated information is available, we will make reasonable efforts to notify you.

Delayed Tracking Updates

A tracking number may temporarily show limited information, “label created,” or no movement while the package is being transferred or scanned by the carrier.

This does not necessarily mean that the package has been lost.

Please allow the carrier reasonable time to update its tracking system.

If there has been no tracking update for an extended period, contact us with your order number so we can review the shipment status.

Packages Marked as Delivered

If tracking information shows that a package was delivered but you cannot locate it, please:

• Verify the shipping address on your order confirmation
• Check around the delivery location
• Check with household members, neighbors, reception desks, or building management
• Review any delivery photographs or carrier notices
• Contact the shipping carrier
• Allow up to 48 hours, as some carriers may mark packages delivered shortly before final delivery

If the package is still missing, contact us at info@baiska.com with your order number and tracking information.

We will review the available shipment information and assist with the appropriate next steps.

Lost Packages

If your shipment appears to be lost in transit, contact us with:

• Your full name
• Order number
• Tracking number
• Shipping address
• Description of the issue

We may need to contact the shipping carrier and allow time for a carrier investigation.

A replacement or refund, when applicable, will be determined after reviewing the shipment details and carrier information.

Damaged Packages

Please inspect your package and products promptly after delivery.

If a product arrives damaged, contact us at info@baiska.com and provide:

• Your order number
• A description of the damage
• Clear photographs of the product
• Photographs of the external packaging
• Photographs of the internal packaging
• A photograph of the shipping label

Please keep the product and all original packaging until the request has been reviewed.

Damaged product requests are handled in accordance with our Return and Refund Policy.

Refused or Unclaimed Packages

Customers are responsible for accepting delivery and monitoring available tracking information.

Packages that are refused, unclaimed, or returned to the sender may be handled according to our Return and Refund Policy.

Original shipping charges, return-to-sender charges, and redelivery costs may be deducted from an applicable refund where permitted.

Undeliverable Packages

A package may be returned as undeliverable because of:

• An incorrect or incomplete address
• An unavailable recipient
• Delivery access restrictions
• Refusal of delivery
• Failure to collect the package
• Multiple unsuccessful delivery attempts

If a package is returned to us, we will contact the customer when possible.

Additional shipping charges may apply if the customer requests redelivery.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We will attempt to accommodate your request, but changes and cancellations cannot be guaranteed after an order has entered processing.

Orders that have already shipped cannot be canceled and must be handled according to our Return and Refund Policy.

Multiple Shipments

Products from the same order may occasionally be shipped separately.

If your order is divided into multiple shipments:

• You may receive more than one shipping confirmation
• Each package may have a different tracking number
• Packages may arrive on different dates
• You will not be charged an additional shipping fee solely because we divided the order

Please review all tracking information before reporting missing products.

Public Holidays

Orders are not normally processed on weekends or U.S. public holidays.

Public holidays may affect both processing and transit times.

When a holiday occurs during the estimated delivery period, the estimated delivery date may be extended by the applicable number of non-business days.

Contact BAISKA

For questions concerning shipping, tracking, delivery, damaged packages, or an existing order, please contact us:

Business Name: BAISKA
Email: info@baiska.com
Phone: +1 650-344-9257
Business Address: 2381 Zanker Rd, San Jose, CA 95131, United States

When contacting us about an existing order, please include your order number and the email address used during checkout.