Shipping policy

At BAISKA, we are committed to providing clear, accurate, and reliable shipping information.

This policy explains where we ship, how orders are processed, estimated delivery times, shipping charges, tracking procedures, and other delivery-related information.

This policy currently applies to eligible orders shipped within the United States.

Shipping Destinations

BAISKA currently ships to eligible residential and business addresses within the:

United States

Customers must provide complete and accurate shipping information during checkout, including:

  • Recipient's full name

  • Street address

  • Apartment, suite, or unit number when applicable

  • City

  • State

  • ZIP code

  • Contact phone number

  • Email address

International shipping may be available only when an applicable international shipping option is specifically displayed during checkout.

If no international shipping option is displayed, shipping is not currently available to that destination.

Order Cut-Off Time

Our daily order cut-off time is:

12:00 AM (Midnight) Eastern Time (New York)

Orders placed after the daily cut-off time may begin processing on the following business day.

Orders placed on Saturdays, Sundays, or U.S. public holidays will begin processing on the next available business day.

Order Processing Time

Orders are normally processed within:

1–3 Business Days

Orders are processed:

Monday – Friday

Weekends and U.S. public holidays are not counted as normal processing days.

Processing may include:

  • Payment authorization

  • Order verification

  • Product preparation

  • Quality inspection

  • Packaging

  • Preparation for carrier pickup

Processing time is separate from shipping transit time.

After your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Shipping Transit Time

After an order has been processed and handed over to the shipping carrier, the estimated transit time is:

6–9 Business Days

Carrier transit days are generally:

Monday – Friday

Weekends and U.S. public holidays are normally excluded from transit calculations.

The transit period begins when the shipping carrier accepts the package.

Estimated Total Delivery Time

The estimated total delivery timeframe is:

7–12 Business Days

This includes:

  • Processing time: 1–3 business days

  • Shipping transit time: 6–9 business days

Business days are Monday through Friday, excluding weekends and applicable U.S. public holidays.

Delivery estimates are provided for guidance and are not guaranteed delivery dates.

Delivery Time Summary

Order Cut-Off: 12:00 AM Eastern Time
Processing Time: 1–3 Business Days
Transit Time: 6–9 Business Days
Estimated Total Delivery: 7–12 Business Days
Processing Days: Monday – Friday
Carrier Transit Days: Monday – Friday
Primary Shipping Destination: United States

Shipping Charges

Applicable shipping charges, if any, will be clearly displayed during checkout before payment is completed.

Shipping charges may depend on:

  • Delivery destination

  • Order value

  • Package weight

  • Package dimensions

  • Selected shipping method

  • Available shipping promotions

Customers will have an opportunity to review the applicable shipping charge and complete order total before submitting payment.

BAISKA will not add undisclosed shipping fees after an order has been completed.

If free shipping is available for an order, the free shipping option and any applicable conditions will be displayed during checkout.

Shipping Carriers

BAISKA may use different shipping carriers or logistics providers depending on factors such as:

  • Delivery destination

  • Product availability

  • Package requirements

  • Carrier availability

  • Service availability

The carrier assigned to an order may vary.

We cannot guarantee that a specific carrier will be used unless a carrier-specific shipping option is clearly displayed during checkout.

Order Confirmation

After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout.

Please carefully review:

  • Products ordered

  • Selected size or variant

  • Shipping address

  • Email address

  • Phone number

  • Order total

If you notice an error, please contact us as soon as possible.

Order Tracking

Once your order has shipped, a shipping confirmation email will be sent to the email address provided during checkout.

The email may include:

  • Tracking number

  • Shipping carrier

  • Tracking link

  • Shipment status

  • Estimated delivery information

Please allow up to:

48 Hours

after shipment for the carrier's tracking system to display updated information.

Tracking updates are provided by the applicable shipping carrier and may not appear immediately.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address before placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at:

info@baiska.com

We will make reasonable efforts to update the address when possible, but changes cannot be guaranteed after an order has entered processing or shipment.

Incorrect or incomplete shipping information may result in:

  • Processing delays

  • Delivery delays

  • Failed delivery attempts

  • Returned packages

  • Additional shipping expenses

Examples include:

  • Incorrect street address

  • Incorrect ZIP code

  • Missing apartment or unit number

  • Incorrect recipient name

  • Incorrect contact information

Additional shipping or redelivery charges resulting from incorrect customer-provided information may be the customer's responsibility where applicable.

Address Changes

Shipping addresses generally cannot be changed after a package has been shipped.

If you need to request an address change, please contact BAISKA as soon as possible.

Customers should avoid requesting an independent carrier redirect before contacting us, as carrier redirection may cause delays, delivery problems, or additional charges.

Delivery Delays

Estimated delivery times are provided in good faith but are not guaranteed delivery dates.

Orders may occasionally be delayed because of circumstances including:

  • Severe weather

  • Public holidays

  • High shipping volume

  • Carrier service interruptions

  • Transportation delays

  • Incorrect shipping information

  • Delivery access restrictions

  • Natural disasters

  • Government restrictions

  • Other circumstances outside our reasonable control

If a significant delay affects your order and updated information is available, we will make reasonable efforts to assist.

Delayed Tracking Updates

Tracking information may temporarily display:

  • Label created

  • Limited shipment information

  • No recent movement

  • Delayed carrier scans

This does not necessarily mean that a package has been lost.

Please allow the carrier reasonable time to update its tracking system.

If tracking has not updated for an extended period, please contact us with your order number so we can review the available shipment information.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please:

  • Verify the shipping address on your order confirmation

  • Check around the delivery location

  • Check with household members or neighbors when appropriate

  • Check with reception, front desk, or building management when applicable

  • Review any available carrier delivery photographs or notices

  • Contact the shipping carrier for additional information

In some cases, carrier delivery scans may appear shortly before final delivery.

If the package still cannot be located, contact us at:

info@baiska.com

Please include your order number and tracking information.

We will review the available shipment information and assist with the appropriate next steps.

Lost Packages

If your shipment appears to be lost in transit, please contact us and provide:

  • Your full name

  • Order number

  • Tracking number

  • Shipping address

  • Description of the issue

We may need to contact the shipping carrier and allow reasonable time for a carrier investigation.

Any applicable replacement, refund, or other resolution will be determined after reviewing the shipment information and applicable circumstances.

Damaged Packages or Products

Please inspect your package and products promptly after delivery.

If a product arrives damaged, please contact:

info@baiska.com

Please provide:

  • Your order number

  • Description of the damage

  • Clear photos of the product

  • Photos of the external packaging

  • Photos of the internal packaging when applicable

  • Photo of the shipping label when applicable

Please keep the product and original packaging while your request is being reviewed.

Damaged or defective product requests will be handled according to our Return & Refund Policy.

Refused or Unclaimed Packages

Customers are responsible for monitoring available tracking information and making reasonable arrangements to receive their orders.

Packages that are:

  • Refused

  • Unclaimed

  • Not collected

  • Returned to sender

may be handled according to the circumstances of the shipment and our Return & Refund Policy.

Where applicable and permitted, actual return-to-sender or redelivery costs may apply.

Undeliverable Packages

A package may be returned as undeliverable because of circumstances including:

  • Incorrect or incomplete address

  • Unavailable recipient

  • Delivery access restrictions

  • Refused delivery

  • Failure to collect the package

  • Multiple unsuccessful delivery attempts

If a package is returned to the sender, we will review the available shipment information.

Additional shipping charges may apply if the customer requests redelivery where permitted.

Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to accommodate your request before the order has entered processing or shipment.

Once an order has entered processing, packing, or shipment, changes or cancellations cannot be guaranteed.

Orders that have already shipped generally cannot be cancelled and, after delivery, must be handled according to our Return & Refund Policy where eligible.

Multiple Shipments

Products from the same order may occasionally be shipped separately.

If your order is divided into multiple shipments:

  • You may receive more than one shipping confirmation

  • Each package may have a different tracking number

  • Packages may arrive on different dates

  • You will not be charged an additional shipping fee solely because BAISKA divided the order into multiple shipments

Please review all available tracking information before reporting a missing product.

Public Holidays

Orders are not normally processed on weekends or U.S. public holidays.

Public holidays may affect both processing and carrier transit times.

When a public holiday occurs during the estimated delivery period, the delivery estimate may be extended by the applicable number of non-business days.

Contact Us

For questions regarding shipping, tracking, delivery, damaged packages, or an existing order, please contact us:

BAISKA

Phone:
+1 212-861-5589

Email:
info@baiska.com

Business Address:
210 E 65th St
New York, NY 10065
United States

When contacting us about an existing order, please include your order number and the email address used during checkout whenever possible.

Thank you for choosing BAISKA.